National Learning Institute

Improved performance through effective coaching should be the goal for all managers.

As a trainer, turning managers into coaches is a real challenge.  We'd probably all like to think that all managers can become coaches - but can they?

There are perhaps three reasons why it is extremely difficult for managers to become coaches:

 Managers...

Does getting your team engaged mean asking them to sign a formal document, or have them all stand and sing the company song?

Hardly (although I have heard of organisations doing just that).  What it does mean is getting your team members on board by being attuned to their values and motives and aligning these with your team direction.  How...

Becoming a good manager takes time and patience.

It's great when we get some initial training, but that doesn't always happen. To start, check your current status as a manager - how effective are you now? There are many self checklists available. I have included one on page 64 of "What To Do When You Become The Boss".  Also consider having...

Often managers put a lot of effort into teamwork when perhaps it's not necessary.  Is there more to teamwork than meets the eye?John is confused.  He prides himself as being a fair and reasonably good manager.  This is not his first assignment as a manager, but it is certainly turning out to be his most challenging.  John had taken over...

Young managers face a challenging time.  They have the enthusiasm and motivation, but may be seen by others as lacking experience.  How does a new manager overcome this perceived lack of experience?

Dear (please put your name here .......................),

If you are a young manager, perhaps recently graduated, then there's a good chance...

Buying should be an experience, not merely a purchase.

How do most of your customers enter your business? Through the front door? By phone? Via the web? By email? Chances are some of your business comes to you by email. Or If it doesn't initially, it's a fair bet that you will have email contact with many of your customers during their...

We all have those moments or occasions when we feel "down".  How do we get out of these troughs and get back on track again?  Here's some quick advice on how to work in the three key areas - mind, body and emotion.

So, you've just been told that you've missed out on leading that new, exciting project.  Or you find that two of your...

New managers, when building a network, often make the mistake of first looking upwards to their senior managers.  Often it is the people that you least expect to be of help that provide you with the introduction or direction that you need.

When I first started consulting, one of my business partners said to me "Bob, you know so many people...