So, You Are In The People Business: Everything you wanted to know to win and keep customersSchmidt (Outskirts Press, March 19 2007)Reviewed by admin Mon 24 Nov 08 Bob's Rating: People are the most important part of any business. It’s the power of realising this that Les Schmidt adequately describes in “So, You Are In The People Business”. The book covers all the really important aspects of customer service – listening, questioning and of course, putting yourself in the other person’s shoes. I like the fact that the author describes learning about customer service as a “process” – we are always learning. Schmidt uses many quotes, personal observations and anecdotes to get the point across. The book is constructed in short chapters, which makes it easy to read. Recommended for people new to customer service, self-employed or small business owners who need to start training their people in the “people business”. |
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