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#	Article Title
1	Customer Relationship Management - System or Attitude?
2	Who is your customer?
3	Service with a smile!
4	Service is the key to survival in today’s climate
5	Can emails improve your customer service and relationships?
6	Customer service v’s customer satisfaction – what’s the difference?

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New articles on leadership and management posted weekly. Opportunity to add your comments or to have a rant on Bob's Blog.