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Do first impressions count? PDF Print E-mail

It takes less than 3 seconds to evaluate the other person based on their appearance, body language, demeanor, mannerisms and dress.  What's your impression?

I once worked with a young bloke named Neil. Neil was bright, energetic and well presented. There was only one detracting feature about Neil when you first met him – his handshake. Shaking hands with Neil was like holding a wet fish – limp and squashy. My boss at the time, Kendall Smith, was a very perceptive person.

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Where have all the honest managers gone? PDF Print E-mail

Dishonesty creates problems for companies such as poor morale, lower production and higher turnover.  Yet reports suggest there many dishonest managers around. 

I well remember as a young bank clerk many years ago, sitting at my desk one morning. Around me were the sounds of hustle and bustle of a busy office – people were sipping their coffee (in those days it was instant!) opening the mail (ah, for the days before email!) and telling of the events of last evening or their trip to work that morning.

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Managing your boss PDF Print E-mail

Four rules to live by and four steps to take.

John was a former boss of mine. Before I started working for him, I had heard from others that he had a very good reputation and so I was really looking forward to working with him. The office was a very busy one with lots of customer interaction and a very heavy processing workload.

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How to help people take commitment for their development PDF Print E-mail

Can coaching help?

I recently conducted a coaching session on “How to be an effective coach” for a group of very senior financial service advisors responsible for the management and leadership of project teams that have clients of the mega rich variety. When I asked them what they thought an ideal coach should be, I expected to get terms that describe what I would call a traditional view of a coach – i.e. someone who advises and shows others how to improve in a particular field.

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Why do we have conflict at work? PDF Print E-mail

The ubiquitous position description - is it any use?

I once applied for a job as a Training Manager in a dynamic and rapidly developing organisation. My application was successful and I was delighted to find out that one of my colleagues whom I got on with very well from my previous organisation

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